Client needs vary from minute to minute at Corporate Billing, so customer service professionals must be at the top of their game. Managers like Marty Brooks ensure both customer satisfaction and team morale remain high.
A member of Corporate Billing since 2021, Brooks spent 3 years as a credit manager before moving into the role of customer service manager earlier this year. He currently oversees a team of 28.

“I begin each day with energy, engagement, and a strong sense of optimism,” Brooks says. “My role is not only to equip the team with the tools and resources they need to succeed, but also to motivate and inspire them to bring their best selves to work each day.”

Customer service representatives must support business owners with a variety of needs. During the course of a day, they process payments, alert businesses about outstanding balances and escalate larger issues up the chain to specialists. The job’s foundation is providing seamless experience for every customer served.

In his role as manager, Brooks maintains a positive environment for not only clients but his team, too.

“Whether it’s coaching a team member, helping a customer by meeting their needs or inspiring ones around me with my words of encouragement, Corporate Billing gives me the opportunity to be great,” he says.

Brooks believes greatness extends down to his team.

“In my role as manager, I’ve had the opportunity to work alongside a diverse group of employees who consistently demonstrate remarkable kindness and outstanding problem-solving abilities,” he adds. “We are a team—united in our efforts, our challenges, and our successes.”